Refund & Return Policy

We offer a 14-day return window for unworn items, starting from the date your order is delivered. To be eligible for a refund, your return request must be initiated within 14 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unwashed.
• In its original condition, with all tags attached.
• In its original packaging, where possible.
• Accompanied by your order number or proof of purchase.

Items that show signs of wear, have been altered, or are missing their original tags cannot be accepted for a refund.

To start a return, contact us using the details below. We’ll send you return shipping instructions and the address to send your item to.

• Customers are responsible for return shipping costs, unless the item arrived defective or damaged.
• We recommend using a trackable shipping method, as we can’t issue a refund for a return that doesn’t reach us.
• If your item arrived defective or damaged, contact us within 14 days of delivery with your order number and a photo of the issue, and we’ll provide a prepaid return label.

• Once we receive and inspect your return, we’ll notify you that it has been approved.
• Approved refunds are processed within 5–7 business days of us receiving your return.
• Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

Questions about a return or refund? Reach out to us at:

Email: happyduckhats@gmail.com

We will respond to your inquiries within 30 days.

We reserve the right to update this Refund & Return Policy at any time. Changes will be effective when posted to our site.