Shipping & Returns
Here’s everything you need to know about how we ship your order and how returns and exchanges work.
Shipping Information
- Orders are processed within 1–2 business days.
- We offer standard and expedited shipping methods at checkout.
- Estimated delivery is 3–7 business days for standard shipping. Expedited shipping will take 2-5 business days.
Shipping Costs
- Standard shipping rates are calculated at checkout based on destination and order weight.
- Orders over $75 qualify for free standard shipping.
Shipping Regions
We only ship to the United States and Canada.
Custom Orders
Custom orders require a minimum of 50 units per order. Shipping costs, timelines, and methods for custom orders are quoted individually and may differ from the standard shipping details above. Visit our Custom Orders page to get started.
Returns & Exchanges
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unwashed, and in their original condition.
- To start a return, contact us using the details below and we’ll send you return shipping instructions.
- Refunds are processed within 5–7 business days of us receiving your return.
Defective Items
If your item arrives defective or damaged, contact us within 14 days of delivery with your order number and a photo of the issue. We’ll arrange a free replacement or a full refund, your choice.
Contact Us
For help with a return, exchange, or order issue, reach out to happyduckhats@gmail.com.
Last updated: July 24, 2026